Build your HBF Star Rating free of charge with LABC Warranty

The LABC Warranty New Homes Survey is now be free for any customer registered with LABC Warranty, even for sites not covered by our warranty.

The New Homes Survey asks owners and residents of new-build homes how they feel about the quality of their home, and the quality of service they received while buying it.

If you’re a member of the Homebuilders’ Federation (HBF), you may also use the New Homes Survey to inform your star rating.

This service will now be available at no additional cost to any developers or builders registered with LABC Warranty , whether you’re existing New Homes Survey users or not, and even if you want to survey sites not covered by LABC Warranty.

LABC Warranty New Homes Survey free for all registered builders

How it works

Eight weeks after the completion date of a new home, residents are sent a survey about their feelings on their new home.

Residents with an email address receive a digital invite to an online survey portal, and residents without an email address receive their survey through the post with a pre-paid envelope.

The survey period runs from the 1 October to September 30 the year after, meaning there’s still plenty of time to join this year’s survey period talk to your LABC Warranty account manager today to get started.

Once returned and collated, the results of the survey will be available through an interactive online dashboard, making it simple for home builders to see where they’re excelling, and where to focus on driving improvements.

Members of the HBF can use the New Homes Survey to inform their annual HBF Star Rating. A five-star HBF Star Rating is among the most prestigious indicators of a high-quality homebuilder, and those that have earned the rating are proud to showcase their rating on site and in their marketing materials.

The star rating is assessed on areas like:

  • Overall satisfaction with the quality of the home.
  • Likelihood to recommend your homes to a friend.
  • Customer service and handover.
  • Design, layout, and cleanliness.


Talk to us today

If you would like to know more about the New Homes Survey, you can read more about this free-of-charge service on the LABC Warranty website here.

Or, if you’d like to get in touch directly, use the contact details below or get in touch directly with your local account manager.

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Please Note: Every care was taken to ensure the information in this article was correct at the time of publication. Any written guidance provided does not replace the reader’s professional judgement and any construction project should comply with the relevant Building Regulations or applicable technical standards. However, for the most up to date LABC Warranty technical guidance please refer to your Risk Management Surveyor and the latest version of the LABC Warranty Technical Manual.

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