Homeowners: how to make a claim

If you are in the unfortunate position of having a problem with your new home, this page describes the sections of cover that may apply to you. Please note not all policies contain the same sections of cover and details of what is or isn't covered can be found in your policy documentation. 

If you believe the issue with your home is covered by your warranty with LABC Warranty, then make a claim via our Claim Notification Portal.

Start a claim


If you are making a new claim under one of our schemes Underwritten by AmTrust Europe Limited, please visit https://marleyriskconsultants.com/AELclaim to submit a claim. Your claim will be handled by Marley Risk Consultants Limited, whose contact details can be found on the linked claim submission page.

If you are unsure who your scheme was underwritten by, then the underwriter for your policy is detailed on your Certificate of Insurance.

Submit Marley Risk Claim Form

If you need more information on our claims process, you can check out our blog on how the claims process works.



  • If you are claiming under any claim relating to  to insolvency, then please contact us on 0800 183 1755
  • If you are making a new claim under one of our schemes Underwritten by Liberty Syndicate Management Limited (Syndicate 4472), please contact Liberty Claims.

Sections of cover

Cover before completion

If your developer fails to start or complete work on your home due to their insolvency or fraud, contact our claims team immediately.

Defects insurance period

Typically one or two years (if provided) – check your certificate. During this period the developer is responsible for rectifying any defects (deemed to be a failure to comply with our Technical Manual).

Structural insurance period

After the defects period (if provided) and for the remainder of the policy duration – check your certificate. During the structural insurance period our policy protects you from structural defects, which although rare, can be costly to rectify.

Need more information on our claims process?

Check out our blog article where we walk you through 'How our claims process works'.
Claims process

Still have a question?

Head to our FAQs for more information or if your enquiry is more specific, please get in touch. We are always happy to help.
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