LABC Warranty New Homes Survey

Build your HBF Star Rating with LABC Warranty’s New Homes Survey

The Home Builders Fedaration (HBF)’s Star Rating system, determined through the HBF Customer Satisfaction Survey, is the most prestigious and trusted mark of new-build quality in the UK.

Whether you already have an HBF Star Rating, or want to build your Star Rating from scratch, LABC Warranty are here to help with our New Homes Survey, which feeds into the HBF Star Rating system.


Why the HBF Star Rating Survey matters

The HBF Star Rating and Customer Satisfaction Survey were launched in 2005, and have gone on to become the industry-standard for new home satisfaction surveys in the UK.

The Star Rating itself is a point of immense pride for home builders and developers, with five-star rated businesses taking every opportunity to advertise their rating to prospective buyers.

In addition to the prestige of earning a five-star rating, responses from homeowners are collated and presented to home builders for actionable insights for the wider new-home building industry.

How the survey works

Sending the HBF Star Rating Survey is triggered by a home’s legal completion date. Every month, surveys will be distributed to any homes that have passed an eight-week gap from their completion date.

Homeowners with an email address will receive their survey through email, with text message and postal reminders. These users will be directed an online survey portal, where they can complete their survey.

Any homeowners without an email address will receive a physical copy of their survey, with a postal reminder.

Home builders also enjoy access to the portal, where they can catch-up on the survey responses submitted so far.

Once the responses are collected, they will be assessed and independently verified. Following this, any eligible home builder will be told their HBF Star Rating for the following build year.

Frequently asked questions

Is there a minimum unit number?

There is no minimum unit number to send the survey through LABC Warranty. However, you must complete a minimum of 20 units a year to be assessed for an HBF Star rating.

What’s in the survey?

The survey itself contains a set of standard questions that are asked of every home owner. For a fee, it’s possible to have additional questions added to the survey.

Do I have to be an HBF member?

No, you do not have to have to be an HBF member to start using the survey.

Do I have to be an LABC Warranty customer?

You do not have to be an LABC Warranty customer to use the New Homes Survey, but you must register as a builder with LABC Warranty and pay the corresponding fee.

More questions?

Download our full HBF Star Rating FAQ.

If there’s anything about the survey you’re still unclear on, just get in touch with the LABC Warranty team here, and we’ll be back in touch as soon as possible.

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Fill out the form below and one of our team will be in touch to talk about getting your survey started.