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What these codes do for you

Both codes aim to make the process of buying a home transparent, supportive, and fair to you.

That includes guidance instructing developers to:

  • Offer you reliable information before, during, and after your purchase of a new home.
  • Treat you fairly during the home buying process.
  • Maintain high standards of customer service through staff training.
  • Ensure you have access to free, independent help if a dispute arises.

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About the Consumer Code for Home Builders

The CCHB has operated since 2010 and applies to most new‑build homes in the UK. Complaints about possible breaches of the Code are handled through an independent contact centre supported by government funding. The CCHB is also accredited under a government‑approved consumer protection scheme.

Consumer Code for Home Builders website

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About the New Homes Quality Code

The NHQC is managed by the New Homes Quality Board, an organisation that operates independently from warranty providers. Developers register with the Board and, once they activate their registration, they are required to follow the Code’s rules and standards.

New Homes Quality Code website

What to do if you think you have been treated unfairly

If your new home is covered by LABC Warranty, and subject to a New Homes Warranty, your new home’s developer will adhere to one of the codes described above.

Should you have a complaint about the process of the sale of your house that hasn’t been addressed by your home’s builder or developer, you should contact the relevant code.

This information will be available through your builder or developer, if it hasn’t already been provided through a welcome pack supplied when you bought the home.

The specific process for an enquiry will vary based on the code relevant to your home, and can be found on the websites linked above.