Meet LABC Warranty National Account Manager Lydia Parsons

Lydia’s career before joining LABC Warranty

As a seasoned leader in the modular construction industry, I’ve delivered transformative growth and profit over 13 years by leaning on my experience in end-to-end planning and knowledge of Building Control.

Leading a team at Portakabin, we took on complex projects that helped Portakabin reach its strategic objectives.

While I was there I was also involved in shaping some of that strategy, using the experience of me and my team to inform short and long-term goals for the company.

What attracted Lydia to a role with LABC Warranty?

First and foremost is LABC Warranty’s brand – as such a big part of the warranty industry, and the association with the Local Authority Building Control name. The expertise that’s associated with that name is in high demand across the building industry.

I was also drawn to the emphasis on teamwork and collaboration here, which aligns with my own leadership style and passion for helping individuals excel in their roles.

In addition, it’s an exciting time to join LABC Warranty, there are lots of opportunities here to drive growth, innovate our approach and products, and better serve our customers and industry as a whole.

How does Lydia see her time at Portakabin helping you in your new role at LABC Warranty?

I see my experience at Portakabin as a huge asset for the LABC Warranty team, in particular my experience in building high-performing team cultures.

That means collaboration, communication, and making sure every member of the team is aligned to the same goals, but also equipped to make their own choices about how best to serve customers and grow the LABC Warranty business in their areas.

On top of that, my experience in building customer relationships will help the LABC Warranty team find the right customers and put together the right service to meet their needs.

What has surprised Lydia most about the LABC Warranty customer base so far?

I was initially struck by how intricate and nuances the conversations around risk are, even for low-rise projects that aren’t subject to the Building Safety Act.

Fortunately, we have a seasoned team of technical experts who bring great knowledge and experience to the table when we discuss these risks with our customers.

Being able to draw on their expertise has been invaluable as I’ve got to grips with the unique needs of our customers.

What is Lydia most looking forward to about 2025?

To put it simply – serving our customers. Getting to grips with all the needs of our customers, what’s affecting their work, and seeing where LABC Warranty can push their projects towards success.

A customer’s success is our success, and I’m excited to find the most effective and efficient ways to help them on to that success.