Changes to our low-rise customer journey and Extranet portal

From 16^th June 2025, the LABC Warranty Extranet portal will be revamped to improve your customer experience.

This includes faster access to your documents, improved compatibility across devices, and a more seamless mode of communication with your representatives on the LABC Warranty Customer Service and Technical Teams.

The key change for you, as an LABC Warranty customer, is that the Extranet will now be the primary, and exclusive, point of contact for sharing information about your site with us.

That includes all the information needed from application, through to the process of documenting site progress and inspection reports, and beyond.

The improvements to our Extranet service will make this a simpler, easier, and more efficient process.

Speaking about the changes and their benefits to our customers on our low and medium risk projects, Senior Risk Management Surveyor Dafydd Lloyd said: "The new system will help streamline the information requested to developers and make the risk management of sites easier to convey to our customers."

Your questions about the new changes, answered:

Why is the Extranet portal changing?

The Extranet is being updated to improve your experience, providing faster access to documents, improved compatibility across devices and a more seamless communication with our team.

It will now be easier to track your inspection records, plot-by-plot, in real-time.

The fast nature of our industry requires tools to match which is why our Extranet has been updated; to help you get the job done more efficiently.

When will this be happening?

The updated Extranet will be live on Monday 16th June.

The update will require the system to be offline from 5pm on June 13th to 8:30am on June 16th. We anticipate this planned outage to have minimal impact on you.

I’m midway through a project, how will this affect me?

As of 16th May 2025 you will see a change to the interface of the Extranet. The changes have been designed to be intuitive and easy to follow, however we do have a guide should you need any assistance.

Is it compulsory?

We recommend all of our customers make use of the Extranet portal as it is the most secure, efficient and reliable means of communication with our teams.

Why use the Extranet?

The Extranet upload functionality minimises the risk of lost paperwork and centralises all of your documentation, including inspection reports.

Readily available access to up-to-date records will improve your audit readiness and allow you to see exactly where your project is up to.

Sometimes you need to access a document quickly. The Extranet is by far the quickest way for you to access any of the vital information you may need on any given day.

No more wasting time chasing important reports. They’re now just a few clicks away. Once your plots have been signed off and all your administrative conditions have been met, you can access your Certificate of Insurance instantly and easily.

How will this help me?

Simply put: speed, efficiency and security.

The last thing your projects need are needless delays. The Extranet allows you to access and download key documentation as and when you need them.

Who can I contact if I need assistance on the Extranet?

As always, our customer service team are on hand between 9am and 5pm from Monday to Friday to assist you if you have any questions.

Alternatively, you can ask your surveyor or dedicated account manager.

Our full Extranet guide can also be found here

Download a PDF of this FAQ here

Questions?

If you have further questions about the changes to the Extranet portal, and what it might mean for your account with LABC Warranty, we recommend you contact your Customer Services representative.

For questions about your account, we recommend you contact your Account Manager.

Questions about your site should be directed to the Risk Management Surveyor assigned to your account.