We have got you covered: How the claims process works

Explaining the benefits

In recent reports from the New Homes Review, it's been reported that almost 9 out of 10 buyers of new homes understand the importance of a structural warranty. With your help, we want to ensure as many people as possible understand how they could benefit.

When you order structural warranty insurance from us, we will provide you with the following documents:

You can also order “show home” brochures from us, which provide a pre-move-in introduction to structural warranty cover for customers, giving them additional reassurance about their new home. Why not order some promotional flags, stickers and other marketing materials for your site, too?

Finally, the homeowner section on our website provides a wealth of information for new-home customers, including a handbook packed with information on how to “run-in” a new home and a comprehensive explanation of the differences between snags and defects.

It also includes advice on making a claim, including an online portal where all claims actions can be managed in one place.


Making a claim

There are two main periods which make up a structural warranty’s total cover period, as the downloadable infographic explains:


The first is called the Defects Insurance Period, during which time the contractor is responsible for putting right any defects in the home. Should there be any issue around resolving a valid claim, LABC Warranty can also provide a dispute resolution service to the policy holder.

The second period, the Structural Insurance Period, is much longer and sees out the rest of the policy’s term. If the policy holder has a valid claim for a major defect during this period, the insurer will correct the problem.

It is important to ensure that your residents and customers have a copy of the policy cover so they can check what is included and what is excluded. They can refer to this document in the unfortunate event that they may believe they have a case for a claim.

They can make a claim online using our new online claims and notification portal.


Learn more

You can find out more about our structural warranty policies and the associated services we provide by reading our Guide to Services brochure.

How the claims process works

When you take out a structural warranty on a new home, you are getting peace of mind on several fronts. First, you and the contractor benefit from the knowledge and expertise of two surveyors on your site, one from Local Authority Building Control and one from LABC Warranty. Current Building Regulations and our comprehensive Technical Manual combine to help you build compliant and quality homes.

Second, your residents will be protected in their new homes. With policies covering new homes to buy, private rent and social or affordable housing, they know they are covered against defects and major damage affecting their home.

Here is a summary of how the service works with your residents in mind, including a handy download explaining the claims process, in the unlikely event a claim needs to be raised.

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Please Note: Every care was taken to ensure the information in this article was correct at the time of publication. Any written guidance provided does not replace the reader’s professional judgement and any construction project should comply with the relevant Building Regulations or applicable technical standards. However, for the most up to date LABC Warranty technical guidance please refer to your Risk Management Surveyor and the latest version of the LABC Warranty Technical Manual.

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