0800 183 1755
Get a quote
0800 183 1755
Search

Search

Get a quote

hbf-logo.max-150x130

LABC Warranty New Homes Survey Resource Hub

Thank you for using the New Homes Survey!

On this page you will find a range of resources to help builders and developers gather valuable feedback from your customers via the LABC Warranty New Homes Survey.

Are you a homeowner looking for the survey?

Please refer to your email or letter from us.

 

New Homes Survey Developer Resources

PortalThumbnailCroppedUSE

New Homes Survey welcome guide

A step-by-step introduction to using the LABC Warranty New Homes Survey online portal. Learn how to access, analyse, and extract your data.
Download guide
portrait-of-a-handsome-female-carpenter-picture-id1424841628

New Homes Survey Developer FAQ

This handy guide answers any burning questions you might have about the LABC New Homes Survey.
Download FAQ
planning-for-their-future-home-picture-id1335197907

Print-ready promotional flyer

Make sure your residents have their eyes peeled for their New Homes Survey with this promotional flyer, ready for you to print out and distribute to your homeowners.
Download flyer
young-woman-using-computer-at-home-picture-id915637018 (1)

Digital-ready promotional flyer

A digital version of the promotional homeowner flyer, perfect for inclusion in emails to your residents promoting take-up of the New Homes Survey.

Download flyer
designer-woman-drawing-a-website-outline-and-website-ux-app-on-picture-id1207537604

Custom-branded promotional flyer

Fill out the application form linked below, suppling your logo and other requested details, and LABC Warranty will provide you with a branded copy of the homeowner flyer in digital and print-ready formats.

Request flyer
two-architects-coworker-working-together-on-project-and-using-laptop-picture-id873418996

Download survey pro-forma

Download a copy of the pro-forma document used to send your new home completion data to LABC Warranty every month. Further instructions on sending this data in are available below.

Download pro-forma
computer-security-picture-id155438989

Privacy policy

Download a copy of the LABC Warranty privacy policy. If you, or your residents, need to know about how LABC Warranty handles the data that you supply for the New Homes Survey, our privacy policy is available here.

Download policy

Trouble sharing survey data with us?

Follow the instructions below to share survey data with LABC Warranty:

  1. Collect home buyer data for legal completions within the calendar month – ensure it is compliant with all applicable data protection laws.
  2. Use the pro-forma Excel spreadsheet shared in your welcome email to prepare the data in the format we require. Please only complete the fields indicated.
  3. Password protect the spreadsheet and email the password to: newhomessurvey@labcwarranty.co.uk
  4. Next, email your completed spreadsheet to newhomessurvey@labcwarranty.co.uk by the 10th day of the following calendar month.
  5. We will upload your data and process the surveys on your behalf, and data will become available in your survey dashboard as surveys are completed.

Download a pdf copy of this guidance