What is critical to Bloor's success is having everyone within the team striving towards the same goal i.e. customer satisfaction. They view LABC Warranty as part of the team and value their technical knowledge whether it is through the technical manual which is a good reference point that they use on a daily basis, especially with their subcontractors, or the advice provided by their surveyors.
"If anything escapes me my inspector will always see it and point it out and between the two of us we can come to a solution", Mick Rose, Site Manager. Mick has owned two Bloor Homes and believes "if it's good enough for me, it's good enough for any of our customers."
Winning an award from LABC Warranty is important to Bloor because it shows that they pride what they do and when the customer is happy as well it makes it all worthwhile.