Make a claim

Coronavirus update - a message to customers

Coronavirus (COVID-19) is affecting all of us in different ways. These are unprecedented times, and we appreciate your cooperation as we find the best ways to protect and assist our customers.

Following the Government’s announcement asking everyone to stay at home, we are implementing measures to protect the safety/welfare of our staff and that of their families which is a primary concern throughout this pandemic.

Our staff are working hard to continue to provide our services however any inspections of your home are suspended until further notice.

Claim notifications can still be submitted via the portal and customers who are unable to stay in their home due to a risk to their safety will be prioritised.

We will respond to all claims as soon as practically possible and in line with the Government advice. We appreciate your understanding at this time.  

Our phone lines remain open but please bear with us if wait times are longer than usual.

If you are in the unfortunate position of having a problem with your new home the action you take will depend upon the section of your LABC Warranty that currently applies. Not all policies contain the same sections of cover.

To find out which sections of cover currently apply please refer to your Certificate of Insurance. Full details of your cover can be found by reading your Certificate of Insurance in conjunction with your policy document. If your issue falls outside of our policy cover you may also want to consider the Consumer Code for Home Builders.

To learn about the cover that applies to your home and how to make a claim, please select the section of cover below that applies to your home (you can find this information on your Certificate of Insurance).

Please note: If you wish to make a claim under one of our schemes Underwritten by Liberty Syndicate Management Limited (Syndicate 4472), please visit Liberty Claims.

Sections of cover

Cover before completion
If your developer fails to start or complete work on your home due to their insolvency or fraud, contact our claims team immediately.
Defects insurance period
During this period the developer is responsible for rectifying any defects (which are deemed to be a failure to comply with our Technical Manual).
Structural insurance period
During the structural insurance period our policy protects you from structural defects, which although rare, can be costly to rectify.
Do you have a problem with your new home?
Claim notification portal

Benefits of an LABC Warranty

‘A’ rated insurers:

All of our policies are underwritten by ‘A’ rated insurers, giving you the reassurance that we’ll be there for you.

Lender Approval:

Your LABC Warranty is recognised and accepted by many of the country's leading banks and building societies.

Consumer Code Member:

As a founding member of the Consumer Code for Home Builders our structural warranty gives you extra comfort.

Who are LABC Warranty?  

At LABC Warranty, we provide structural warranties to protect you, the homeowner. Having arranged warranties since 2007, we have become the warranty provider of choice for some of the country's leading developers. Our years of expertise in surveying, construction methods and claims mean that we can apply this knowledge to ensure quality in construction. What's more, all our policies are underwritten by 'A' rated global insurers, giving you the reassurance that we'll be there when you need us most.

Why do you need a structural warranty?

Our LABC Warranty protects your new home from structural damage that may occur during the first ten years after your home is completed. Mortgage lenders are more likely to release funds if homes have a warranty in place, helping you to secure a mortgage. If you decide to sell your home before your warranty expires, our LABC Warranty is fully transferrable, making your property more attractive to buyers and lenders.

 

 

GOT A QUESTION?
Get In Touch FAQs

MEMBERSHIPS AND ACCREDITATIONS