- What we cover
- About Us
- Get in touch
For homeowners whose new home is covered by one of our structural warranties.
You can either make a claim using the online claim form on our website or by downloading a copy of the paper claim form and posting a completed copy back to us.
The process will vary slightly depending on what period of insurance your home is currently under i.e. the defects insurance period or the structural insurance period. This is because different defects may be covered under the defects period which will be rectified by your builder/developer than the structural insurance period. Where only major defects resulting in damage to the structure of the home will be covered.
For more information on how to make a claim, check out our make a claim page.
The Consumer Code is a set of requirements and best practice that our builders/developers adhere to ensure that home buyers are:
• Treated fairly
• Know what service levels to expect
• Given reliable information upon which to make their decisions
• Know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied
You must first lodge your complaint to your builder/developer. If you are not satisfied that your complaint has been dealt with effectively you should contact us as your warranty provider to register a complaint.
If the complaint falls outside of our dispute resolution scheme you will be informed about the Independent Dispute Resolution Scheme.
For more information about the consumer code please visit www.consumercode.co.uk