The HBF Star Rating is assembled through surveys delivered to the owners of new-build homes. The survey asks a number of questions about the customer’s satisfaction with the quality of their home.
That includes areas like –
The answers to all of these questions will be made available for your own analysis, and will determined your HBF Star Rating.
The LABC Warranty New Homes Survey is sent to a customer roughly eight weeks after the legal completion of a new home.
If their email address has been provided, the survey will be arrive over email and direct the owner to an online portal where the survey is conducted. That portal is also open to developers that want to check data on responses.
For buyers without an email address, the survey arrives as a physical version that they fill out and return with a pre-paid envelope.
The survey period runs from October 1 to September 30 the following year. After that period has run, your collated and independently validated survey results will inform your HBF Star Rating for the following year. The results are also used as part of wider research and reflection into new-build and newly-converted homeowner satisfaction in the UK.
Your LABC Warranty New Homes Survey can also be customised with extra questions to really get under the skin of how customers feel about the quality of homes that you build, and the quality of service they receive.
That could be questions around details and features unique to your homes, specific questions about your customer service processes, or anything else that would create valuable feedback for your next homes.
If the only thing that’s really important to you is honest, independent feedback from customers, you may also choose to send the LABC Warranty New Homes Survey without applying for the associated HBF Star Rating.
There’s a more information and some FAQs available on the LABC Warranty website here. Feel free to get in touch with your LABC Warranty account manager if you have any specific questions.