The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We have provided this Privacy Policy to help you understand how we collect and use your personal information when you visit our website.

Who we are

Wherever the names LABC New Home Warranty, LABC Self Build Warranty, LABC Social Housing Warranty and LABC Completed Housing Warranty are used within these pages, this refers to the scheme name used by MD Insurance Services Limited that operates in the United Kingdom. All data from this website is held by MD Insurance Services Limited.

What information we collect and how

The information that we collect via this website may include:

  • Any personal details that you type in and submit such as your name, address, e-mail address and other information.
  • Your IP address (this is your computer's individual identification number for internet connection) that is automatically logged by our web server. This is used to note your interest in our website.

The use of cookies on this website

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk, so that the website can remember who you are. Cookies are used to make websites work and improve the efficiency of a website.

When you visit this website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various parts of the site. This information also allows us to ensure future developments of our website are designed in line with our users needs.  We collect this information in a way which does not identify anyone, nor do we make any attempt to find out the identity of individuals visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source.

What we do with your information

MD Insurance Services Limited is committed to respecting your privacy and any personal information that we obtain from this website will be collected and used in accordance with the Data Protection Act 1998 and other applicable UK legislation. The information we collect may be used:

  • For the purposes of insurance administration by us, by other companies within MD Insurance Services Group of companies or our agents, by our insurers and your intermediary (if you have one) and may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory requirements.
  • For research and statistical purposes.
  • For the investigation of or prevention of crime.
  • For credit checking purposes.

In assessing any claims you make against a policy (if applicable), we or our agents may undertake checks against publicly available information about you such as electoral roll, county court judgements, bankruptcy orders or repossessions. Your information may also be shared with other insurers either directly or via those acting for us for example, loss adjusters and investigators.

It may be necessary to transfer your information to other companies within the MD Insurance Services Group or service providers located outside the European Economic Area for any of the above purposes and for system administration. The data protection and other laws of those countries may not be as comprehensive as those in the UK, but we will take steps to ensure that your privacy rights are respected.


MD Insurance Services limited and its agents may use your information to keep you informed by e-mail or direct mail about insurance and financial products and services that may be of interest to you. Your information may also be disclosed and used for these purposes after your insurance policy has lapsed.

If you wish to receive these, please ensure that the "Yes" box contains a tick when entering your personal details. However, you can contact us at any time to have your details removed from lists used by us for direct marketing purposes. We can also provide you with great deals from our carefully selected partners.

If you wish to receive these, please ensure that the "Yes" box contains a tick when entering your personal details. However, you can contact us at any time to have your details removed from lists used by us for direct marketing purposes. We can also provide you with great deals from our carefully selected partners.

If you wish to receive these, then please tick the "Yes" box when entering your personal details. Note that again you may unsubscribe at a later date if you wish.

LABC Warranty blog disclaimer

Please be aware that information provided by our blog is subject to change. We recommend that you do not take any information held within as a definitive guide to the law, building practice, building regulations or the relevant matter being discussed. You are advised to seek legal or professional advice where necessary rather than relying on the content supplied by the author(s) of this blog.

Whilst we make every effort to ensure our information is up to date, for the most up to date technical information please contact your LABC Warranty Risk Management Surveyor or our head office on 0800 183 1755

Guest Blog Disclaimer

From time-to-time we have guest bloggers post on our site.

The views, opinions and positions expressed within these guest posts are those of the author alone and do not represent those of LABC Warranty. The accuracy, completeness and validity of any statements made within these articles are not guaranteed. We accept no liability for any errors, omissions or representations. The copyright of this content belongs to the author and any liability with regards to infringement of intellectual property rights remains with them.

Your rights

You can ask us to update or remove your personal information by submitting your request through the Contact Us page of this website.

You also have the right to request a copy of all the personal information we hold about you. To do this, simply write to us at the following address enclosing a cheque for £10.00 payable to MD Insurance Services to cover our administrative costs in dealing with your request:

The Data Protection Team
LABC Warranty
MD Insurance Services Limited
2 Shore Lines Building
Shore Road
CH41 1AU

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Other websites and information security

This Privacy Policy covers all websites operated by MD Insurance Services Limited. Any other websites that may be linked to or by our website(s) will be subject to their own policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. MD Insurance Services Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Please note that all telephone calls are recorded for quality monitoring, training, compliance and security purposes only.