Consumer Code for Home Builders


As a result of the Barker Review of 2004 and the Office of Fair Trading (OFT) Market Study into the house building industry dated October 2008, a group of stakeholders within the industry joined forces to develop a voluntary Code of Conduct for Home Builders to address the issues raised relating to customer service and satisfaction.

For these reasons, the major industry trade bodies and the Council of Mortgage Lenders have joined with warranty providers to introduce the Consumer Code for Home Builders. The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted home built by a Home Builder / Developer under the insurance protection of one of the supporting Home Warranty Bodies. Currently there are three supporting Home Warranty providers including LABC Warranty.

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