• Job Title | Receptionist
  • Reports to | Reception Team Leader
  • Department | Customer Service Unit
  • Location | Shore Lines, Birkenhead
  • Closing Date | August 17

Job Purpose

To provide a professional customer focused Reception and Telephonist service to LABC Warranty ensuring efficiency and understanding at all times, when dealing with callers and to undertake administration work when required to support Customer Services Unit (CSU).

Overview of Responsibilities

  • To deliver the best possible customer service when dealing with existing or potential customers
  • Ensure telephone callers receive prompt, courteous and professional attention and that messages are taken when required and passed on in a timely manner
  • Greet personal callers promptly, courteously and deal with their enquiries in an efficient and effective manner, calling upon other staff as appropriate and ensuring visitors sign ‘visitors’ book upon arrival and departure
  • Provide refreshment to visitors on arrival and as required
  • Retrieve recorded stored messages from office answer-phone and direct to relevant colleagues
  • Provide administration support as directed by CSU
  • Monitor stationery levels and generate orders were
  • Maintain a semblance of order in the stock room
  • General office duties, as required
  • Administer ASUC scheme, issuing Certificates were required
  • Log and distribute all incoming post to relevant departments
  • To manage daily outgoing post by collecting, franking and recording for special delivery on day of receipt
  • The duties and responsibilities in this job description are not exhaustive and you may be required to undertake other duties that may be required from time to time as requested by management

Experience / Skills

  • Excellent knowledge, understanding and experience of Customer Services
  • Good verbal and written Communication skills
  • High level of interpersonal skills, with an ability to deal with people at all levels
  • Demonstrable ability to use own initiative and flexible in personal approach
  • Undertake any other duties as reasonably

If you would like to apply, please call 0800 183 1755 for more information or email your CV to