What is the Consumer Code for Home Builders?
The Consumer Code sets requirements that Home Builders who are registered with the supporting Home Warranty Bodies such as LABC Warranty must meet.
Developers and Home Builders may adopt the standards of good practice, procedures and information, as detailed in the Code guidance against each core requirement. Click here for a copy of the Consumer Code.
The purpose of the Code is to ensure that Home Buyers:
- are treated fairly;
- know what service levels to expect;
- are given reliable information upon which to make their decisions; and
- know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.
The Home Warranty Bodies have agreed to require all their
registered builders to adopt and comply with the Code as a
condition of the builder's registration with them. Where a Home
Builder is found to be in serious breach of the Code, Home Warranty
Bodies can apply a range of sanctions, which could ultimately
include removal from the relevant Home Warranty Body's register and
exclusion from all registers run by other Home Warranty Bodies who
participate in the Code scheme.
The Consumer Code applies to Home Buyers who, on or after 1st
April 2010, reserve to buy a new or newly converted Home built by a
Home Builder under the insurance protection of one of the
supporting Home Warranty Bodies.
For more information go on-line to: www.consumercodeforhomebuilders.com
